What’s your return policy?

We are committed to making the best quality products and offering you a great shopping experience. If you’re not completely satisfied with your Skinthetix purchase, return your garment in original condition within 30 days of the date of purchase. Returns received after 30 days will not be accepted.

Original condition is defined as:

  • All tags still attached to product.
  • Material must be unworn, unwashed and unaltered.
  • Merchandise must be in its original packaging.
  • Reason for return must be indicated.

For sanitary reasons, we cannot accept items that have touched numbing cream.

How do I return an item?

Here are the steps to return an item:

  • Place item(s) back into the original packaging.
  • Include a receipt or proof of purchase (required).
  • Go to a local shipping carrier and ship item(s) in their original packaging.
  • Ship your product to: 1101 W. Hibiscus Blvd Suite 205 Melbourne, FL 32901
  • You are responsible for return shipping costs. Shipping costs are not refundable.

It’s recommended to add a trackable shipping service and purchasing shipping insurance for items over $50. We are unable to guarantee that we will receive your returned item(s) without trackable shipping.

If you have any questions, please contact us at support@skinthetix.com. You are responsible for return shipping costs. Shipping costs are not refundable.

When will I receive my refund?

We will send you an email to notify you that we have received your returned item. Once your return is received and inspected, we’ll notify you if you return meets the return eligibility.

If your return is approved, then your refund will be processed and a credit for the value of the item returned will automatically be applied to your original method of payment. Please allow 5 – 10 business days for the refund to post on your credit card or bank account.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please first check your bank or credit card company, as it may take 5 – 10 business days for the refund to post.

If you’ve done this and you still have not received your refund, please contact us at support@skinthetix.com and we’ll be happy to assist you.

How do I exchange an item?

We only replace items if they are defective or damaged due to manufacturing workmanship for a period of one year.

If you need to exchange it for the same item, send us an email at support@skinthetix.com and send your item to: 1101 W. Hibiscus Blvd Suite 205 Melbourne, FL 32901. Any charges for subsequent exchanges or expedited shipping options are your responsibility. Pre-paid shipping is not available for exchanges.

How do I contact customer support?

Call us at 844-335-1898 or email support@skinthetix.com. We will answer within one business day or sooner.

FAQ didn’t solve your problem?

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Call Us

844-335-1898 from 12 PM and 4 PM Eastern US time

How quickly do you answer emails?

We answer emails in one business day or faster.

What time do you answer calls?

We answer calls between 12 PM and 4 PM Eastern US time.

When do you return voicemail messages?

We return messages within one business day.